Privacy Policy
Your privacy is fundamental to our mission. Learn how we collect, use, and protect your personal information when you use Coins Raw.
Last updated: January 1, 2024 | Effective Date: January 1, 2024
Transparency
We clearly explain what data we collect and why we need it
Security
Your data is protected with bank-level security measures
Control
You have full control over your personal information
Personal Information
- • Identity Information: Full name, date of birth, nationality, government-issued ID
- • Contact Information: Email address, phone number, residential address
- • Financial Information: Bank account details, payment method information
- • Verification Documents: ID documents, proof of address, selfie photos
Usage Information
- • Transaction Data: Trading history, deposit/withdrawal records, wallet addresses
- • Technical Data: IP address, device information, browser type, operating system
- • Behavioral Data: Platform usage patterns, feature preferences, session duration
- • Communication Data: Support tickets, chat logs, email correspondence
Automatically Collected Information
- • Cookies and Tracking: Session cookies, analytics cookies, preference cookies
- • Log Data: Access logs, error logs, security event logs
- • Device Information: Device fingerprinting for security purposes
Service Provision
- • Account creation and management
- • Processing cryptocurrency transactions
- • Providing customer support
- • Platform functionality and features
Legal and Regulatory Compliance
- • Know Your Customer (KYC) verification
- • Anti-Money Laundering (AML) monitoring
- • Tax reporting and compliance
- • Regulatory reporting requirements
Security and Fraud Prevention
- • Account security monitoring
- • Fraud detection and prevention
- • Risk assessment and management
- • Suspicious activity reporting
Communication and Marketing
- • Service announcements and updates
- • Security alerts and notifications
- • Educational content and market insights
- • Promotional offers (with your consent)
We do not sell your personal information to third parties.
We only share your information in specific circumstances outlined below.
Service Providers
We may share information with trusted third-party service providers who help us operate our platform:
- • Payment processors and banking partners
- • Identity verification services
- • Cloud infrastructure providers
- • Customer support platforms
- • Analytics and monitoring services
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal obligations and court orders
- • Respond to government requests and investigations
- • Enforce our terms of service
- • Protect our rights, property, and safety
- • Prevent fraud and illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Technical Safeguards
- • Encryption: All data is encrypted in transit and at rest using AES-256
- • Access Controls: Role-based access with multi-factor authentication
- • Network Security: Firewalls, intrusion detection, and DDoS protection
- • Regular Audits: Third-party security assessments and penetration testing
Organizational Measures
- • Employee background checks and security training
- • Data minimization and retention policies
- • Incident response and breach notification procedures
- • Regular security awareness programs
Data Storage
Your data is stored in secure data centers with physical security controls, environmental monitoring, and redundant systems to ensure availability and integrity.
Access and Control
- • Access: Request a copy of your personal information
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal information (subject to legal requirements)
- • Portability: Receive your data in a structured, machine-readable format
Communication Preferences
- • Opt out of marketing communications
- • Customize notification preferences
- • Manage cookie settings
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- • Email: [email protected]
- • Through your account settings
- • Via our customer support portal
As a global platform, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- • Account Information: Retained while your account is active
- • Transaction Records: Retained for 7 years for regulatory compliance
- • Communication Records: Retained for 3 years
- • Marketing Data: Retained until you opt out
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:
- • Notify you of material changes via email or platform notification
- • Post the updated policy on our website
- • Update the "Last Modified" date
- • Provide a summary of key changes
If you have questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: 123 Crypto Street, San Francisco, CA 94105, United States
Phone: +1-555-CRYPTO
For EU residents, you may also contact our Data Protection Officer at: [email protected]