Privacy Policy

Last updated: July 21, 2025

Introduction

Coins Raw ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Government-issued identification for KYC/AML compliance
  • Payment method information and transaction history
  • Profile information and preferences

Technical Information

  • IP address, browser type, and device information
  • Usage data, including pages visited and features used
  • Cookies and similar tracking technologies
  • Wallet addresses and blockchain transaction data

Trading Information

  • Trade history, orders, and transaction details
  • Chat logs and communications with other users
  • Dispute records and resolution history
  • Feedback and ratings from trading partners
How We Use Your Information

Service Operations

  • Process and facilitate cryptocurrency trades
  • Manage escrow services and dispute resolution
  • Verify user identity and prevent fraud
  • Provide customer support and assistance

Security & Compliance

  • Comply with KYC/AML regulations
  • Detect and prevent fraudulent activities
  • Monitor for suspicious transactions
  • Maintain platform security and integrity

Communication

  • Send transaction confirmations and updates
  • Provide important security notifications
  • Share platform updates and new features
  • Respond to inquiries and support requests

Improvement

  • Analyze usage patterns and user behavior
  • Improve platform functionality and user experience
  • Develop new features and services
  • Conduct research and analytics
Information Sharing and Disclosure

With Your Consent

We may share information when you explicitly consent to such sharing.

Legal Requirements

We may disclose information to comply with legal obligations, court orders, or regulatory requirements.

Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, subject to strict confidentiality agreements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • End-to-end encryption for sensitive data
  • Secure socket layer (SSL) technology
  • Multi-factor authentication
  • Regular security audits and monitoring

Operational Safeguards

  • Limited access to personal information
  • Employee training on data protection
  • Secure data storage and backup systems
  • Incident response and breach notification procedures
Your Privacy Rights

Access and Portability

You have the right to:

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Know what information we collect and how it's used

Correction and Deletion

You have the right to:

  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Update your account information and preferences

Restriction and Objection

You have the right to:

  • Restrict processing of your information
  • Object to certain uses of your data
  • Opt-out of marketing communications

Limitations

Some rights may be limited by:

  • Legal and regulatory requirements
  • Ongoing investigations or disputes
  • Security and fraud prevention needs
Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

Essential Cookies

Required for basic platform functionality, security, and user authentication.

Analytics Cookies

Help us understand how users interact with our platform to improve services.

Preference Cookies

Remember your settings and preferences for a personalized experience.

International Data Transfers

As a global platform, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses approved by regulatory bodies
  • Binding corporate rules and certification mechanisms
  • Your explicit consent for specific transfers
Children's Privacy

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform
  • Requiring acknowledgment for significant changes

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries

Email: [email protected]

Response time: Within 30 days

Data Protection Officer

Email: [email protected]

For GDPR and data protection matters

General Support: For non-privacy related inquiries, please visit our Contact Page or email [email protected]